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Return and Refund Policy

Returns Policy

We do hope you love your item when it arrives

But if for any reason you wish to return your order, don’t worry, our returns policy means that you can return anything to us in unused condition within 30 days of receipt, with the original packaging.

 Please contact Samantha or Jessica at homeindustrycompany@gmail.com for return instructions and support

* This policy excludes all Christmas decorations or items used as display or clearance

These must be returned to us within 7 days of receipt in an unused condition in the original packaging.

Please keep your proof of postage in this instance *

Please Note:

We do not accept returns without the original packaging and all returns must be in an unused condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value.

*Our free returns policy does not apply for non mainland UK or International orders. (exclusions apply to these, please see full terms for more information)

*Any discrepancies need to be reported within 7 days after delivery


Refunds

We aim to refund you within 5 working days of the item arriving back with us at our warehouse. Any additional delivery charges for day of choice/next day delivery will not be refunded.

Exemptions

Clearance and ex display items: Please be aware these listed items are exempt from the standard returns policy as these are sold as seen.

Seasonal decorations: we are not able to accept returns of seasonal decorations after 14 days after receipt.

If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt from our courier.

These terms and conditions do not affect your legal rights.

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